Return & Refund Policy

CANCELLATIONS

If you change your mind about your purchase, please send us an email to [email protected]. Please provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within the first 6 hours after placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.

RETURNS

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if the product itself is flawed, wrong product (size, color, etc…), or the final product is notably different from the product presented on the order screen. If your purchase meets any of the above criteria, contact us within 7 business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed.

To begin a return request, please email us at [email protected] with the subject line RETURN REQUEST and your order information.

  • Your order number and the email address you registered on the shipping information.
  • Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue.
  • Any other relevant information.

Replacement or refund conditions (if applicable):

  • Your order is not successfully delivered after 30 business days and no later than 45 business days from the order placement date
  • Your order has an issue with inadequate quality. Please note that any claims related to quality issues or product defects must be filed within 7 business days from the date of receipt shown on the package’s tracking details.

We CAN NOT ACCEPT returns or process refunds if:

  • The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry.
  • Our team has not reviewed and approved the return request before sending the item(s) back. – The item(s) have been worn or washed. – The item(s) have been altered in any way or do not have the original tags.
  • The item(s) was a “Final Sale,” during time periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and utilized a promo code.
  • Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct.

We always carefully review the buyer’s return/refund request and have the right to make the final decision on that request.

Once your returned item(s) is received and inspected, your refund will be processed by the original payment method within 2-3 business days. You will be notified via email when your return has been processed. Be aware that a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.

Please note that any returned items that are damaged will not be refunded.

DAMAGES

We make every effort to deliver your items to you in perfect condition. Unfortunately, items are sometimes damaged in shipping. We recommend that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 48 hours of delivery. We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

DEFECTIVE PRODUCTS

Please keep in mind that defective goods (those with factory defects, missing parts, or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 48 hours of receiving your order.

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